okbt Privacy Policy
Your personal information is of the utmost importance to us. This policy provides a detailed description of how okbt collects, stores, and protects your information.
This privacy policy applies to users of the okbt platform. By using our services, you consent to the terms of this policy. If you have any questions after reading this policy, please contact our support team.
okbt is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. The policy described below applies to the okbt website and related services.
1 What Information We Collect
okbt collects the following types of information for registration and service delivery on our platform:
1.1 Identity Information
- Full name and date of birth
- National ID number or equivalent identity document details
- Valid email address
- Mobile phone number
- Permanent and current address
1.2 Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history — records of deposits and withdrawals
- Transaction amount and time
1.3 Technical Information
- IP address and device identification details
- Browser type, version, and operating system
- Site access time and usage patterns
- Cookies and similar tracking technologies
1.4 Usage Information
- Game play history and preferences
- Bonus claim and usage records
- Support chat conversations
2 Purpose of Data Collection
okbt uses your information only for the following legitimate purposes:
2.1 Service Delivery and Operations
We use the necessary information to create and manage your account, process transactions, and ensure the uninterrupted operation of the platform. Transaction details are required to verify deposits and withdrawals through our payment methods — bKash, Nagad, and Rocket.
2.2 Identity Verification and Security
Identity information is used to ensure account security, prevent fraud, and verify your age. Our services are open only to those aged 21 or above.
2.3 Customer Support
Our 24/7 live chat and email support team can access relevant information to resolve your issues quickly. Conversations may be stored for quality monitoring purposes.
2.4 Compliance with Legal Obligations
okbt may store and provide necessary information to comply with applicable legal regulations and to respond to requests from regulatory authorities.
2.5 Service Improvement and Personalization
Usage information is analyzed to recommend games based on your preferences, deliver relevant promotions, and improve the platform experience.
3 Cookies and Tracking Technologies
Various types of cookies are used on the okbt website:
- Essential Cookies: Required for the basic functionality of the site; maintain login sessions and security.
- Functional Cookies: Remember your language preferences and site settings.
- Analytics Cookies: Collect site visit statistics to help improve our services.
Cookies can be managed from your browser settings. Please note that disabling essential cookies may affect some site functionality.
4 Data Sharing and Third Parties
okbt does not sell or share your personal information with any third party without authorization. Information may be shared in the following limited circumstances:
4.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions through these payment services. These organizations have their own privacy policies that apply.
4.2 Technology Service Providers
We use the services of certain technology partners to operate the platform. Privacy protection agreements are in place with these partners and they may not use information beyond our instructions.
4.3 Legal Authorities
okbt may provide necessary information if legally required to do so by a court order or a valid request from a competent authority.
5 Data Security Measures
okbt adopts industry-standard technical and administrative measures to protect your information:
- SSL Encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology.
- Secure Data Storage: Collected information is stored on secure servers and cannot be accessed by anyone other than authorized personnel.
- Access Controls: Staff are given access only to the information necessary for their work.
- Regular Security Reviews: Regular security assessments are conducted to identify and address potential vulnerabilities.
- Two-Factor Authentication: An additional verification layer is available for account protection.
Please note that transmitting information over the internet is not entirely risk-free. We make every effort, but no system is completely impenetrable.
6 Data Retention Period
okbt does not retain your information beyond what is necessary:
- Account Information: Retained for the duration the account is active and for the period required to meet legal obligations after the account is closed.
- Transaction Information: Financial records are retained for the period specified under applicable regulations.
- Support Conversations: Retained for a reasonable period for issue resolution and quality monitoring.
- Technical Logs: Retained for a limited period for security and performance monitoring.
Once the need to retain information has ended, we securely delete or anonymize it.
7 Your Rights
As a user of our platform, you have the following rights regarding your own information:
7.1 Right to Access
You have the right to request information about what data we hold about you.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
Where applicable, you may object to the processing of your information for specific purposes.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
8 Protection of Minors
okbt's services are for those aged 21 or above only. We do not knowingly collect any information from minors. An age verification process is in place at the time of registration. If information from a minor has been inadvertently collected, once brought to our attention we will delete it immediately and close the associated account.
9 Third-Party Links
The okbt platform may contain links to third-party websites. Visiting these sites will be subject to their own privacy policies. We are not responsible for the content or privacy practices of third-party websites.
10 Changes to This Policy
okbt may update this privacy policy from time to time. For significant changes:
- The "Last Updated" date at the top of the page will be changed.
- Registered users may be notified of important changes.
- Continued use of the platform after changes will be considered as consent to the new policy.
We recommend that you review this policy regularly.
11 Complaints and Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact the okbt support team. We provide support in both Bengali and English.
For privacy-related requests, your identity may need to be verified to ensure no one else can access your information.